CS works with all staff levels from top executives to managers and supervisors.
Giving and Receiving Feedback teaches managers and supervisors to give constructive feedback to employees and receive constructive feedback from superiors.

Team Building shows employees how to be effective players without losing individuality.

Problem Solving offers a four-step approach and creative techniques to generate innovations, as well as ways to enhance decision-making skills.

Conflict Management identifies causes and positive outcomes, a five-way approach, and a model to handle conflict collaboratively.

Customer Service unveils the ten secrets of better service including recognizing internal and external customers; understanding the importance of customer satisfaction to the employee and company; and identifying behaviors required to make customer satisfaction occur.

Effective Communication helps employees develop supportive work relationships through exploration of barriers and gateways to communication; active listening, and the use of verbal and non-verbal behaviors.

Sexual Harassment

Policy Development
CS helps you develop guidelines based on the latest legal developments and information.

Coaching
CS coaches individuals to understand the impact of their behavior, legal liabilities, and company policy and procedure, and assists them in resolving significant issues.

Training/Train-the-Trainer Programs
CS develops and conducts customized prevention seminars for managers, supervisors, and employees, which include training in complaint handling for managers and supervisors. CS also trains in-house professionals to conduct seminars.

Organizational Development

Strategic Planning
CS helps your organization know where it is headed, the steps needed to get there, and the stakes involved. Then CS assists you in developing an action plan!

Change Management
CS works at all levels to help you implement your strategic plan while assisting employees adjust to new behaviors and change processes.

Organizational Assessments
Through one-to-one interviews with executives, focus groups, surveys or questionnaires, CS conducts assessments to determine employee morale, concerns, and recommendations for change. CS also establishes benchmarks to monitor and measure a change process.

Diversity Management

Initiative Planning
CS helps you create a diversity initiative strategic plan through one-to-one conversations with executives, focus groups, written assessments and/or questionnaires with a sampling of your workforce.

Process Management
Once the diversity plan is in place, CS helps you implement it by facilitating management and employee work environment committees, diversity councils and advisory committees.

Training
CS has created two surefire workshops to address this vitally important issue:

• The "Diversity Awareness Workshop" promotes relationship development in a diverse workforce and introduces many factors that may affect individuals and their interpersonal relationships.
• "Managing in a Diverse Workforce" builds upon the foundation set in the awareness session with increased emphasis on the role and function of managers as team leaders, role models, effective communicators, supervisors and performance evaluators.
• CS integrates the concepts of diversity awareness in each seminar and training program offered.